We compile frequently asked questions, please check these before making inquiries.
If you are still unable to solve the problem, please contact our support department for further assistance.

Must be above the age of 18 and not resdents of the restricted area. It is illegal for anyone under the age of 18 to open an account, join the game and/or use credit card.

Personal Information is any information about you and may include your name and address, date of birth, payment card details and any other information you may wish to provide.
Your Personal Information may, for the purposes, be transferred or disclosed by us to any associated company or business partner which is well placed to process your Personal Information for the purposes.

For security purposes, user is allowed to have only one account.

Yes, it is possible. We allowed player to have one account, thus you can play with your family member at the same time but not in the same table. This is to prevent the acts of dishonesty.

If you forgot your password or username, just open your Mahjong Hiroba's software and click "Forgot Password?" and update it.

After logged in to the game, just click "My Profile" from My Account displayed in the upper righ. You can update your address and phone number there but you are not allowed to change your Name and Username.

About Mahjong Hiroba

Company profit is gained from registration based on bet play. Online casino strictly prohibits any illegal acts such as computer irregularities nor game set-up for any intentional detriment as duly noted in the casino licensing.

About Payment

After opening the Mahjong Hiroba's software, click the "Deposit" from My Account page and follow the designated method.

All information is protected in firewall.

Please contact our customer support.

Contact us

About withdrawal

Double click the "Withdraw" after logged in to the account page and follow the designated method.

About the game

Mahjong Hiroba provides high security to its game site. We facilitate updated technological tools to maintain the safety of the game for players welfare.

When you left the game because of the disconnection of your internet or PC, you are in the situation of Tsumo (self withdrawn). There's no penalty charge but may be positioned to Tsumo limit and be at lowest rank or more likely to pay.

The Tonpuusen is 10%. Hanchan is 15%. When the table is $32, you need to have the double of that table which is $62, but also requires retention money of $48. And, for the same ratio of rank 2 and rank 1, the place charges for the consecutive positioning in Four Winds including 3 play method, the odds and even play will be shown as 10%~15%.

In Mahjong Hiroba, it is restricted to chat about the forms and topic also using violent language and hurting other players are prohibited. We will teminate the chat or you will be penalized.

The contents that not allowed in Mahjong Hiroba are as follows.

  • Defilement

    Profanity, racial discrimination or curse in the chat contents are prohibited. The specific words profaning are set in an asterisk. As for the words made a filter, the use in our sites is prohibited.

    The player who is going to ignore the filter becomes a target of warning in case of the chat use or the stop disposal.

  • Entreaty/invitation

    It is prohibited to entreating a right regardless of player money or even a cash.

  • Excessive message

    It is forbidden sending an excessive message and similar message taking a legitimacy of the chat.

The recommended environment

The recommended environment is as follows
When you see it other than recommended environment, there is a possibility that some functions are not usable.

      System requirement of game software
  • Windows XP, Vista, 7, 8
  • 1GHz processor or higher CPU
  • 512MB RAM
  • 1024 x 768 pixel resolution
  • 16-bit Colour ("High Color")
  • Sound card
  • 65MB or higher RAM
      System requirement of browser
  • Chrome
  • Firefox 3/3.6
  • Opera 10/10.5
  • Safari 4
  • InternetExplorer 7/8
      System requirement of game software
  • Mac OS X 10.6 or higher
  • Supports to Intel of Mac
      System requirement of browser
  • Chrome
  • Firefox 3.6
  • Opera 10
  • Safari 4

Please note that if you are using smartphone, there's some functions that will not work.


You can check the ongoing games by choosing Tournament in the Lobby from the Game inside.

From [Tournament] in Lobby, choose the tournament that you want to participate in among the ongoing tournament. You can register by clicking [Register] displayed on the right side. Also, if you click [Information], you can check the details of the tournament.

You can register as many possible tournament at the same time. In addition, a tournament may hold it by time during the event at the time, in case you can participate on both. (Though the hurdle may goes up because you need to hadle two situations.)

If it is conventional mahjong, there are the deadlines such as more than "● step" but there are a pay tournament and a free of charge tournament in the mahjong Hiroba. This is not conditional, in case of a paid tournament, to get the large amount of prize money, a participation charge is necessary to join.

Player points

The player point can check from Mahjong Hiroba software.

  • Open the Mahjong Hiroba's software
  • After logged in, click the "Details" button from the My account page
  • [Balance] [Player's Money] [Player Point] will display in the middle of the page

At the time of first receipt of cash bonus, player point pays the bonus to validate the bonus. In addition, VIP tournament registration are qualified for players that had upgraded their account level, extravagant winnings are at stake with great rewards. Conditions apply subject to limitations based on the tournament's regulations.

Player point reflects according to the rate played in Mahjong Hiroba software. The victory or defeat does not matter, and the system randomly selects who played at the high ranking table are likely to collect more.

Hand history

You can check the hand history of the player and you can review this for you future reference as well as details which are necessary at the time of campaign.

You can check the hand history from the Mahjong Hiroba's software.

  • Open the Mahjong Hiroba's software screen.
  • After logged in, please click the "Hand History" from the My Account button.
  • Choose the term/period, game type and rule and click the color black "Search" button.
  • If the search result showed up, choose the "ID" of the right side. Also, this ID will be needed on the campaign.
  • The screen will be transferred and in the upper tab, there are three choices which are [Last Order] [Details of the hands] [▶]. You can check the play details by clicking [▶].
  • The hand details will replay. Just click stop button if you want to check each throwing tiles.
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