Privacy policy

PRIVACY POLICY

• 1.1

  This is the privacy policy ("Privacy Policy") of PARTNER operated by Mahjong Logic Limited and explains how mahjong-hiroba.com receives, uses and protects your personal information. Protecting your privacy and your personal information is important to the Operator.

• 1.2

  Your personal information will be held and processed in the Isles of Man pursuant to its data protection laws which may or may not be equivalent to the data protection laws in the country of your residence.

2. APPLICABILITY OF THIS PRIVACY POLICY

• 2.1

  By using this Website, you (the "Player") agree to the terms of this Privacy Policy and the use and disclosure of your personal information as set out in this Privacy Policy. The Operator will review this Privacy Policy periodically, and reserves the right to modify and update this Privacy Policy at any time.

• 2.2

  Changes to this Privacy Policy will come into effect immediately upon such changes being notified on the Website by a prominent notice. The Player's continued use of this Website following such notification will constitute the Player's acceptance of these changes. The Operator recommends that the Player reviews this Privacy Policy periodically.

3. INFORMATION COLLECTED AND ITS USE

• 3.1

  The Operator collects personal information when the Player uses this Website and information about the transactions the Player undertakes including details of payment cards used. Where such details of payment cards used are provided, they are stored in a fully encrypted format and not accessible by the Operator. Such personal information includes, but is not limited to, the Player's name, date of birth, residential address, email address and phone number. The Player may be asked to provide personal information when the Player registers for any account with the Operator or otherwise uses this Website or the gaming services provided via this Website (the "Internet Gaming Facilities").

• 3.2

  In addition, when the Player interacts with this Website and/or the Internet Gaming Facilities, the Operator's servers keep an activity log unique to the Player that collects certain administrative and traffic information including: source IP address, time of access, date of access, language use, software crash reports and type of browser used, device software, desktop resolution and pixel ratio. Such details are essential for the provision of and the quality of this Website and the Internet Gaming Facilities.

• 3.3

  The Operator may collect personal information from third parties including financial institutions and credit providers for the purpose of maintaining the Player's account and conducting credit or other financial checks, and the Player consents to the Operator's collection and use of the Player's personal information for these purposes.

• 3.4

  The Player's personal information will be used:

  1. to set up, manage and administer the Player's account; and
  2. to make, settle and pay bets or wagers;
  3. for statistical purposes;
  4. for market research and data analysis purposes;
  5. to analyse the Player's credit risk (if applicable);
  6. to improve the quality or service and gaming experience for the Players; and
  7. to comply with such licensing and regulatory requirements as are applicable.

4. ACCURACY OF PERSONAL INFORMATION

• 4.1

  It is the Player's responsibility to notify the Operator of any changes in their personal information by sending an e-mail to the Operator at info-at-mahjong-hiroba.com If the Player believes any of its personal information held by the Operator is incorrect or inaccurate, the Player may request corrections or changes to such personal information by contacting the Operator at: info-at-mahjong-hiroba.com and providing the Operator with the Player's log-in code and the details that the Player wishes to change.

• 4.2

  To obtain a copy of the personal information the Operator holds about the Player or if the Player has any queries regarding this Privacy Policy or the Operator's practices please contact the Operator at info-at-mahjong-hiroba.com

5. DISCLOSURES

• 5.1

  The Operator may disclose the Player's personal information:

  1. if required to do so by law;
  2. if the Operator believes in good faith that such action is necessary to
  3. comply with any legal process served on the Operator, this Website or the Internet Gaming Facilities;
  4. protect and defend the Operator's rights or property; or
  5. act to protect the personal safety of users of this Website, the Internet Gaming Facilities or the public;
  6. to any regulatory body or licensing body or authority;
  7. to third parties for the purposes of settling or making payment in connection with any bet or wager;
  8. to the Player's intermediary gaming provider (if any);
  9. to any payment management company engaged by the Operator to handle its payment and collection processes to and from its Players;
  10. to third parties who provide services to or on the Operator's behalf and
  11. to any third party that purchases the Operator or its business.

• 5.2

  If, in the Operator sole determination, the Player is found to have cheated or attempted to defraud the Operator or any other user of the Internet Gaming Facilities in any way including but not limited to game manipulation or payment fraud, or if the Operator suspects the Player of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Operator reserves the right to share this information (together with the Player's identity) with other online gaming sites, banks, credit card companies, and appropriate agencies (including law enforcement agencies).

6. YOUR RIGHTS IN RELATION TO YOUR INFORMATION

• 6.1

  You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
  Please address requests to the Data Protection Officer, Mahjong Logic Ltd, Second Floor Atlantic House 4-8 Circular Road Douglas, Isle of Man IM1 1AG
  You should:
  put your request in writing
  include proof of your identity and address (e.g. a certified copy of your driving licence or passport and a recent utility or credit card bill)
  specify the personal data you want access to, including any account or reference numbers where applicable.

• 6.2

  You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
  put your request in writing
  provide us with enough information to identify you (e.g. account number, username, registration details)
  specify the information that is incorrect and what it should be replaced with.

• 6.3

  You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should: put your request in writing (an email simply with a header that says “unsubscribe” is acceptable
  provide us with enough information to identify you (e.g. account number, username, registration details)
  If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel you are objecting to.
  Please note that if we close or if you request us to close your account for any reason, your personal details will be retained for such period as may be required under applicable anti-money laundering regulations or other license requirements. 

• 6.4

  EU-citizens have the right to ask to have their personal information deleted. This will be done after a certain period of time. (subject to any overriding legal obligations we may be subject to in line with our license conditions).

• 6.5

  Whenever you decide to stop using our services, after a certain period of time, we will remove your personal data from our database and it will no longer be accessible to us. We will not keep your personal data longer than necessary for the purpose for which it was initially requested (subject to any overriding legal obligations we may be subject to in line with our license conditions).

7. COOKIES

• 7.1

  Cookies are small text files that are stored on the Player's computer or equipment when the Player visits certain online pages of this Website that record the Player's preferences. The Operator uses cookies to track the Player's use of this Website and the Internet Gaming Facilities. The Operator also may use cookies to monitor traffic to this Website and the Internet Gaming Facilities, improve this Website and the Internet Gaming Facilities and make it easier and/or more relevant for the Player's use.

• 7.2

  The Player has the ability to accept or decline cookies. Most online browsers automatically accept cookies, but if the Player prefers the Player can usually modify the Player's browser setting to decline cookies. To do this the Player should consult the help menu on the Player's browser. If the Player chooses to decline cookies, the Player may not be able to fully experience the interactive features of this Website and the Internet Gaming Facilities.

• 7.3

  To find out more about cookies and how to decline them please visit www.allaboutcookies.org.

8. SECURITY

• 8.1

  The Operator will take reasonable steps as required by law to ensure that the personal information the Operator collects is accurately recorded and kept securely. All personal information will be destroyed when it is no longer required to be retained by the Operator or by law.

• 8.2

  The Operator does not warrant the security of any information which the Player transmits to the Operator over the Internet. Any information which the Player transmits to the Operator is transmitted at the Player's own risk. However, once the Operator receives the Player's transmission, the Operator will take reasonable steps to protect the Player's personal information from misuse, loss or unauthorised access.

9. INTERNET-BASED TRANSFERS

• Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this Website and communicating electronically with the Operator, the Player acknowledges and agrees to the Operator processing personal data in this way.

10. RESPONSIBLE GAMBLING POLICY

• 10.1

  The Operator maintains a strong commitment to provide the Player with a responsible gambling environment. Although gambling should be enjoyed as a recreational activity, it can nevertheless also cause a problem for a minority of Players. The Operator aims to prevent compulsive usage and underage access to its games while simultaneously providing a friendly and entertaining gambling experience for its Players. As a responsible gambling operator, the well-being of the Operator's Players is of utmost importance.

• 10.2

  The Operator has implemented a self-exclusion function for Players who might need assistance in handling their compulsive gambling habits. The Players may self-exclude for a period of seven days or thirty days or a total temporary exclusion (to be lifted upon the player's request) or total permanent exclusion (no possibility of being lifted) from placing any bets with the Operator or the use of the Internet Gaming Service. Players may also set their own maximum loss value limiting the total amount that they can lose within a period of 7 days. The following are a few things the Player should remember in order to keep control while gambling:

  1. Gambling should not be seen as a way of making money or paying debts. It should be entertaining.
  2. The Player should familiarize themselves with the Gaming Rules.
  3. The Player should only gamble the amount that they can afford to lose.
  4. The Player should not try to chase losses.
  5. The Player should keep track of the amount of money and time they have spent gambling.

• 10.3

  The Operator is aware that occasionally gambling might develop into a problem for the Player. The Operator encourages the Player to consider professional assistance from the following organization if the Player suspects that they have a gambling problem: http://www.gamcare.com

11. SELF EXCLUSION OF PLAYER

• Each player can self exclude them self in the personal my account section that each player has access to. The player needs to confirm a tick box saying “Self exclude me”. Self exclusion will prevent the player from placing any bet with Mahjong Logic, and from accessing the player account for a minimum of 6 month. Should the player have any available funds in the account, then Mahjong Logic will deposit them back to preferred payment solution. The player account will not be reactivated under any circumstances during the 6 months minimum exclusion period. If Mahjong Logic becomes aware of any other accounts held by player, Mahjong Logic will enforce self exclusion on those accounts additionally. 

• Mahjong Logic's minimum period for self exclusion is 6 months. During that time the person should take active steps to overcome their gambling problem, particularly to seek gambling counselling. We recommend the person to talk to GamCare.co.uk. Once the person feels they can manage to control their gambling, they can apply to end the self exclusion. Mahjong Logic will require some evidence that the person can manage their gambling before ending the exclusion for example that they have got help from GamCare.

• Copyright Notice Website Content

  Copyright © 2011 PARTNER operated by MAHJONG LOGIC LIMITED All rights reserved.